In The Moment workshops operate in an on-your-feet, active, and fun environment. As professionals, we are always seeking new and engaging ways to reach our customers.

That's why we believe in experiential learning - learning by doing. We ask everyone in the room to participate. You'll experiment, try out new ways of delivering quality service, and learn from each other. You may even try things you haven't tried in years.

But the fun doesn't get in the way of the learning.

In the end, you'll have a stronger sense of team. You'll learn techniques that help you think more like the customer, tackle uncertain circumstances (or difficult people) with poise, and get the results you want. The best part is that these skills are immediately applicable in your organization's effort!

But, we don't know it all. That's why we interview your key employees to gain a deeper understanding of the everyday challenges and rewards of their jobs in order to specifically address them. This creates an atmosphere for real learning and growth because the workshop is customized.

Invest in your most valuable assets: Your people.

Every workshop begins with a solid curriculum that is then customized to your team. This ensures the best fit and maximum benefit to your organization. Listening is key to our workshop, so we start by listening to you!

1. Pre-workshop interviews - After speaking with you, we design questions that get to the heart of your organization's strengths and challenges. This can be conducted with key personnel in person, on the phone, or over the Internet. Respondents' names are confidential, but their answers help shape the direction of the curriculum.

2. Review of strategy - In a brief meeting with you, the responses to the interviews are analyzed. We set our direction, and proceed to customize the curriculum. Based on this and class size, time, etc., a proposal is generated.

3. Proposal - Based on our discussions, we will send you a proposal of services and costs for your review.

4. Communication - Working with you, we will coordinate invitations to and explanations of the training. More interviews with all participants are an option at this time.

5. Workshop - Because we spend ample time practicing service and communication skills, the Serving Others workshop is six hours in length. The time can be split in three ways to fit the demands of your particular business:

• Retreats- We'll work within your theme to bring your messages to life at your next retreat. Our active workshops are perfect for getting people to jump out of their thinking ruts.
• Full Day - We will facilitate the workshop for three hours in the morning, and three hours in the afternoon.
• 2 Half-Days - If it is critical for staff to be available for some portion of the day, we will facilitate for three hours the first day, and three hours the second.
• Split Class - This option is for the organization who must have employees available to cover the business operation at all times. For this class, we split participants into two groups (A & B). Group A receives the first 3 hour training in the AM of Day 1. Group B receives the first 3 hour training in the PM of Day 1. Repeat process for Day 2.
• Follow-up - Change doesn't happen overnight. It must be encouraged and reinforced over time. That's why we say that if you want real change to happen, you should think of ways to perform "check-ups" on your team. We'd be happy to help.